Thank you for choosing thebabyorganicstore.com as your preferred eco-friendly store. We believe in making your shopping experience as fun and convenient as possible. If you can’t find the information you require regarding our ordering process, please do not hesitate to drop us a message at our Contact Us page.
Currently, we accept the following payment options:
We are using iPay88 to accept credit card payments. iPay88 complies with PCI Data Security Standard and Malaysia Payment Act (accredited by Bank Negara).
Please note that your Payment is processed by Mobile88.com Sdn. Bhd. (iPay88). The name of Mobile88.com or Mobile88.com Sdn. Bhd. will be shown on your Credit Card / Bank Statement and you will receive a notification e-mail from iPay88 on the transaction.
A confirmation email will be sent to your email address if payment is successfully processed.
We are using iPay88 for online bank transfer payment option. The following online bank transfers are supported:
* Please click on the “Proceed with Payment” button at the checkout page after you have finalized the order. It will bring you to the mobile88 (iPay88) payment processing page where both options above are available for you to select.
** Our website uses SSL secure server technology to encrypt your personal and order information. All personal information is kept on secured databases.
Upon receiving full payment of your purchase, we will ship your products within 2 working days, excluding Public Holidays.
The estimated delivery costs within Malaysia are as follow:
| Destination | Weight | Cost |
|---|---|---|
| Peninsular Malaysia | First 1 kg | MYR 6.50 |
| every additional 250 grams | MYR 1.00 | |
| East Malaysia (Sabah & Sarawak) | First 1 kg | MYR 9.00 |
| Every additional 250 grams | MYR 1.50 |
For orders above MYR250.00 within Peninsular Malaysia, delivery is FREE!
For international shipping, please drop us an email at sales@thebabyorganicstore.com for shipping quotation and arrangements.
Upon receiving your parcel, please inspect the products immediately.
We stand by the products we offer to you as they are sourced from reputable brands worldwide. We are only able to process returns for wrongly delivered and damaged products within 7 days of delivery receipt of your products.
Returns must be in new, unworn/unwashed condition and still have the original tags and packaging.
To arrange for a replacement or refund, please drop us an email returns@thebabyorganicstore.com. We will contact you as soon as we can. Please do provide us with the following information:
Please note that delivery/shipping charges are not refundable and it is advisable to use a reputable courier service to send the products back to us as we cannot be responsible for non-receipts of returns.
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